Unreasonable Hospitality by Will Guidara – The Power of Exceptional Service & Customer Experience

This is a powerful business and service excellence book from the United States that reveals how extraordinary customer experiences can transform businesses and careers.

Drawing from his leadership at the world-renowned restaurant Eleven Madison Park, Guidara shares real-life stories and practical lessons on how going beyond expectations creates loyalty, trust, and lasting impact.

The book blends hospitality, leadership, and emotional intelligence, making it highly relevant for entrepreneurs, managers, and service professionals in Kenya who want to stand out in competitive markets.

It teaches that small, thoughtful actions can create unforgettable experiences and drive long-term success in any industry.