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Reminiscences of a Stock Operator Paperback – by Edwin Lefèvre & Roger Lowenstein
KSh 1,300.00KSh 1,300.00×
-37%
Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service (A Disney Institute Book) Paperback – Illustrated, by The Disney Institute
Original price was: KSh 1,900.00.KSh 1,200.00Current price is: KSh 1,200.00.
(-37%)Why Read This Book?
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Learn the exact service blueprint behind Disney’s legendary customer experience
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Discover how to emotionally connect with customers and create lasting loyalty
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Packed with real-life case studies and systems you can implement today
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Ideal for businesses, customer service reps, and entrepreneurs alike
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Teaches how to make every touchpoint memorable ; from WhatsApp to checkout
Estimated delivery Schedule: 1–3 business days max. (Nairobi & major cities).
Product details
Be Our Guest by The Disney Institute is the go-to manual for mastering world-class customer service.
Drawing on the globally renowned Disney service model, this revised and updated edition reveals how ordinary people can create extraordinary customer experiences.
Whether you’re running a business, managing a team, or engaging clients online or face-to-face, this book teaches actionable strategies to exceed customer expectations through storytelling, consistency, and emotional connection.
With examples from Disney parks and corporate case studies, this book is a masterclass in building loyalty, trust, and lasting impact , no magic wand needed.
Specifications
- Book typePerfect paperback
- ConditionNEW
- OriginUSA
- LanguageEng.
- ISBN978-1423145844
- In the Package?1.Book 2.Highlighter 3.Bookmark
Additional information
| Weight | 0.248 kg |
|---|---|
| Dimensions | 13 × 26 × 21 cm |
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