Last Updated: June 2026

Table of Contents

1. Conditions of Use (Website & Hard Copy Orders)
2. Privacy Notice
3. Consumer Health Data Privacy Disclosure
4. Product Authenticity, Format & Edition Disclosure

1. Conditions of Use

Welcome to LIBRAZE KE. By accessing or using our website, placing an order, or interacting with our services, you agree to comply with and be bound by these Conditions of Use. If you do not agree with any part of these terms, please refrain from using our website and services.

1.1 About LIBRAZE KE

LIBRAZE KE is an online bookstore that offers books and related products for sale to customers within Kenya and other selected locations. These Conditions of Use govern your access to and use of our website, products, and services.

1.2 Acceptance of Terms

By accessing, browsing, creating an account, or placing an order on our website, you confirm that you have read, understood, and agreed to these Conditions of Use, our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

1.3 Eligibility

You must have the legal capacity to enter into binding agreements under applicable laws to use our services. If you are using the website on behalf of an organization or business, you represent that you have authority to bind that entity to these terms.

1.4 Product Information

We strive to ensure that all product descriptions, images, prices, and availability information are accurate. However:

• Product images are for illustrative purposes and may differ from the actual product received.
• Cover designs, editions, publication years, printing formats, and packaging may vary from website images while substantially representing the same title and content.
• Product availability is subject to change without notice.
• We do not guarantee that product descriptions or other content are error-free, complete, or current.

1.5 Pricing and Availability

All prices displayed on the website are subject to change without prior notice.

LIBRAZE KE reserves the right to:

• Correct pricing errors at any time.
• Refuse or cancel orders affected by pricing inaccuracies.
• Limit quantities purchased by any individual, household, or organization.
• Cancel orders where products become unavailable after an order is placed.

In such cases, customers will be notified and any eligible payments refunded.

1.6 Order Acceptance

Placing an order does not guarantee acceptance of that order.

LIBRAZE KE reserves the right to:

• Accept or decline any order.
• Request additional verification before processing an order.
• Cancel orders suspected of fraud, abuse, unauthorized resale, or other suspicious activity.
• Refuse service to any customer who violates these Conditions of Use.

1.7 Payment Terms

We accept payment methods displayed on our website at the time of purchase.

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You agree to pay all applicable charges associated with your order.

1.8 Cash on Delivery (COD)

For Cash on Delivery orders:

• Customers must provide accurate contact and delivery information.
• Customers must be reachable by phone for order confirmation and delivery coordination.
• Repeated refusal of confirmed orders without valid reason may result in suspension or restriction of future Cash on Delivery privileges.
• LIBRAZE KE reserves the right to require prepayment for future orders where previous deliveries have been unsuccessful.

1.9 Shipping and Delivery

Delivery timelines displayed on the website are estimates and are not guaranteed.

Delivery may be affected by:

• Weather conditions
• Traffic disruptions
• Public holidays
• Courier delays
• Events beyond our reasonable control

Customers are responsible for providing accurate delivery information. Additional charges may apply where incorrect information causes failed delivery attempts.

1.10 Returns and Refunds

Returns, replacements, and refunds are governed by our Returns & Refunds Policy. Customers are encouraged to inspect products upon delivery and report any issues within the timelines specified in the applicable policy.

1.11 Intellectual Property

All content available on this website, including but not limited to:

• Logos
• Branding
• Product descriptions
• Graphics
• Images
• Website design
• Text content

is the property of LIBRAZE KE or its respective owners and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, or used without prior written permission.

1.12 User Conduct

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to website systems.
• Interfere with website functionality or security.
• Upload malicious software or harmful code.
• Engage in fraudulent activities or provide false information.

1.13 Third-Party Links

Our website may contain links to third-party websites for customer convenience. LIBRAZE KE does not control, endorse, or assume responsibility for the content, policies, products, or services offered by third-party websites.

1.14 Disclaimer of Warranties

The website and all products and services are provided on an “as available” and “as is” basis. To the fullest extent permitted by law, LIBRAZE KE makes no warranties, express or implied, regarding:

• Website availability
• Accuracy of information
• Uninterrupted operation
• Fitness for a particular purpose
• Non-infringement

1.15 Limitation of Liability

To the maximum extent permitted by law, LIBRAZE KE shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the website
• Inability to use the website
• Delayed deliveries
• Product availability issues
• Third-party actions

In all circumstances, LIBRAZE KE’s total liability shall not exceed the amount paid by the customer for the specific product giving rise to the claim.

1.16 Force Majeure

LIBRAZE KE shall not be responsible for delays, failures, or interruptions caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Government actions
• Strikes
• Transport disruptions
• Power outages
• Internet failures
• Public emergencies

1.17 Changes to These Conditions

LIBRAZE KE reserves the right to modify these Conditions of Use at any time. Updated versions will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

1.18 Governing Law

These Conditions of Use shall be governed and interpreted in accordance with the laws of the Republic of Kenya. Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of Kenya.

1.19 Contact Information

For questions regarding these Conditions of Use, please contact:

LIBRAZE KE Website: www.libraze.co.ke Email: librazekenya@gmail.com / support@libraze.co.ke Phone: +254 708 564 730

By using this website, you acknowledge that you have read, understood, and agreed to these Conditions of Use.

2. Privacy Notice

LIBRAZE KE (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, process, and protect your personal data when you visit our website, place an order, communicate with us, or use our services.

By using LIBRAZE KE, you agree to the practices described in this Privacy Notice.

2.1 What Personal Information Does LIBRAZE KE Collect?

Information You Provide to Us

• Full name
• Phone number
• Email address
• Delivery address
• Billing information
• Order details
• Customer service communications
• Product reviews and feedback
• Account login information

Information Collected Automatically

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Pages visited
• Referring websites
• Date and time of visits

Information from Third Parties

• Payment providers
• Courier and logistics partners
• Advertising platforms
• Analytics providers
• Social media platforms where permitted by law

2.2 How We Use Your Personal Information

Process Orders — Confirm purchases, arrange deliveries, process payments, provide order updates.

Provide Customer Support — Respond to inquiries, resolve complaints, handle returns and refunds.

Improve Our Services — Analyze customer behavior, improve website performance, enhance customer experience.

Marketing and Promotions — Where permitted by law, we may send promotional offers, share product recommendations, and notify customers of discounts and special campaigns. Customers may unsubscribe from marketing communications at any time.

Fraud Prevention and Security — Detect fraud, verify transactions, prevent abuse of our services, protect customers and LIBRAZE KE.

Legal Compliance — Meet legal obligations, respond to lawful requests, enforce our policies and agreements.

2.3 Cookies and Other Identifiers

LIBRAZE KE uses cookies and similar technologies to improve website functionality and user experience, including:

• Essential Cookies — Required for website functionality.
• Analytics Cookies — Help us understand how visitors use our website.
• Advertising Cookies — Used to display relevant advertisements and measure campaign performance.

Customers may disable cookies through browser settings, though some website features may not function properly.

2.4 Does LIBRAZE KE Share Your Personal Information?

We do not sell customer personal information. We may share information only as necessary with:

• Service Providers — Payment processors, courier companies, technology providers, website hosting providers.
• Legal Authorities — When required by law or to comply with legal obligations, protect rights and property, prevent fraud or abuse, respond to lawful requests.
• Business Transfers — In the event of a merger, acquisition, restructuring, or sale of business assets, customer information may be transferred as part of that transaction.

All recipients are expected to maintain appropriate confidentiality and security measures.

2.5 How Secure Is Your Information?

LIBRAZE KE employs reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, misuse, loss, alteration, and disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. Customers are responsible for maintaining the confidentiality of their account credentials.

2.6 Advertising

LIBRAZE KE may use advertising services (search engine advertising, social media advertising, retargeting campaigns, analytics and measurement tools) to promote products and improve customer experiences. LIBRAZE KE does not control the privacy practices of third-party advertising providers.

2.7 What Information Can You Access in Your Account?

• Name
• Contact details
• Delivery addresses
• Order history
• Account preferences

Access availability may vary depending on account features provided by the website.

2.8 Your Choices

• Update Information — Correct or update account information.
• Manage Communications — Opt out of marketing emails and promotional messages.
• Disable Cookies — Adjust browser settings to limit cookie usage.
• Request Data Access — Subject to applicable laws, request access to personal information held by LIBRAZE KE.
• Request Data Correction — Request correction of inaccurate information.
• Request Data Deletion — Where permitted by law, request deletion of certain personal information.

Certain information may be retained where required for legal compliance, fraud prevention, business record keeping, or contract enforcement.

2.9 Children’s Privacy

LIBRAZE KE does not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian involvement. If we become aware that personal information has been collected from a child in violation of applicable laws, we will take reasonable steps to delete such information. Parents or guardians who believe their child’s information has been submitted should contact us immediately.

2.10 Kenya Data Privacy Framework Compliance

LIBRAZE KE is committed to complying with applicable privacy and data protection requirements, including:

• The Data Protection Act, 2019
• Regulations issued by the Office of the Data Protection Commissioner
• Applicable digital commerce and consumer protection requirements

Where applicable, personal information may be processed, stored, or transferred using service providers that maintain appropriate privacy and security safeguards.

2.11 Related Policies

This Privacy Notice works together with:

• Conditions of Use
• Shipping and Delivery Policy
• Returns and Refunds Policy
• Cash on Delivery Policy
• Copyright and Intellectual Property Policy

2.12 Contact Us

LIBRAZE KE Website: https://libraze.co.ke Email: support@libraze.co.ke / librazekenya@gmail.com Phone: +254 708 564 730 Business Hours: 9 am – 6:30 pm

By using LIBRAZE KE, you acknowledge that you have read and understood this Privacy Notice and agree to the collection and use of information as described herein.

3. Consumer Health Data Privacy Disclosure

3.1 Our Business

LIBRAZE KE is an online bookstore that sells books and related educational materials. We are not a healthcare provider, medical facility, health insurer, diagnostic service, pharmaceutical company, or medical advice platform.

3.2 Consumer Health Data

As part of our normal business operations, LIBRAZE KE does not intentionally collect, store, analyze, sell, or share consumer health data for commercial purposes. Consumer health data may include information relating to an individual’s:

• Physical health
• Mental health
• Medical conditions
• Diagnoses
• Treatments
• Disabilities
• Healthcare services received
• Prescription information
• Health insurance information

3.3 Information We May Receive

In limited circumstances, customers may voluntarily provide health-related information when contacting customer support, requesting assistance with an order, making special delivery arrangements, or discussing educational or professional book requirements. Any such information is treated confidentially and used only for the purpose for which it was provided.

3.4 Book Purchases Do Not Create Health Profiles

LIBRAZE KE does not infer, create, or maintain health profiles based on books viewed, books purchased, search activity, reading interests, or product categories browsed. Purchasing or browsing health-related books does not result in the creation of a medical or health record.

3.5 Sharing of Information

LIBRAZE KE does not sell consumer health data. Any information shared with third-party service providers (such as payment processors or delivery partners) is limited to what is reasonably necessary to complete customer transactions and provide services.

3.6 Security Measures

We maintain reasonable administrative, technical, and organizational safeguards designed to protect customer information from unauthorized access, disclosure, alteration, or misuse.

3.7 Customer Rights

Subject to applicable law, customers may:

• Request access to personal information held by LIBRAZE KE
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Object to certain processing activities where applicable

3.8 Medical Disclaimer

Information contained in books sold by LIBRAZE KE is provided by authors and publishers for educational, informational, or professional purposes. LIBRAZE KE does not provide medical advice, diagnosis, treatment recommendations, or healthcare services. Customers should consult qualified healthcare professionals regarding medical concerns.

3.9 Contact Us

LIBRAZE KE Website: https://libraze.co.ke Email: support@libraze.co.ke / librazekenya@gmail.com Phone: +254 708 564 730 Business Hours: 9 am – 6:30 pm

4. Product Authenticity, Format & Edition Disclosure

4.1 Purpose of This Disclosure

The publishing industry regularly updates books through revised editions, new print runs, cover redesigns, publisher changes, and manufacturing adjustments. As a result, the physical product received may differ slightly from images or descriptions displayed online. This disclosure explains such variations and helps customers make informed purchasing decisions.

4.2 Product Authenticity

LIBRAZE KE strives to source books from reputable suppliers, distributors, publishers, and industry partners. All products sold through LIBRAZE KE are supplied and marketed in good faith based on information reasonably available at the time of listing. While we make every effort to ensure product accuracy, LIBRAZE KE cannot guarantee that every book will originate from a particular printer, printing facility, country of manufacture, or publisher distribution channel unless expressly stated on the product page.

4.3 Cover Design Variations

Publishers frequently update book covers without changing the underlying content. Accordingly:

• Product images displayed on our website are intended primarily for identification purposes.
• Customers may receive a different cover version from the one displayed online.
• Changes in cover artwork, branding, logos, typography, colors, endorsements, or marketing elements do not constitute an incorrect product where the title and author substantially match the ordered item.
• Cover design differences alone shall not be considered grounds for return, exchange, or refund.

4.4 Edition Variations

Publishers may release multiple editions of the same title. Unless a specific edition is expressly guaranteed on the product page:

• Customers may receive different printings or editions of the same work.
• Minor variations in formatting, page layout, forewords, introductions, appendices, publisher branding, and supplemental materials may occur.
• LIBRAZE KE reserves the right to fulfill orders using available editions that substantially represent the same title and author.

Where an edition is specifically advertised as a key feature of the product, reasonable efforts will be made to supply the stated edition.

4.5 Printing and Manufacturing Variations

Books may vary in paper quality, page color, ink density, cover finish, binding method, print location, trim size, weight, and dimensions. Such variations are common within the publishing industry and do not affect the primary educational or literary content of the book. These variations shall not be regarded as product defects.

4.6 Product Dimensions

Product dimensions, weight, page count, and physical specifications displayed on the website are approximate and may vary depending on publisher updates and manufacturing processes. Reasonable differences shall not constitute a product error.

4.7 Educational and Professional Books

For academic, medical, legal, technical, business, and professional books:

• Customers are responsible for verifying title, author, ISBN (where available), and edition requirements before placing an order.
• LIBRAZE KE shall not be responsible for compatibility with academic syllabi, institutional requirements, examination standards, licensing requirements, or professional certification programs unless expressly stated.

4.8 International Publishing Variations

Books sourced through international distribution networks may vary by printing country, publisher imprint, cover style, packaging, and supplemental content. These differences are often determined by regional publishing arrangements and are not considered product defects.

4.9 Product Images

Product photographs, mockups, publisher images, and promotional graphics are provided for reference purposes. Actual products may differ in appearance, color shades, packaging, typography, and publisher branding. Differences resulting from photography, screen settings, monitor calibration, or publisher updates shall not constitute a misrepresentation.

4.10 Customer Responsibility

Before placing an order, customers are encouraged to review product title, author name, product description, format information, and available specifications. Customers who require a particular edition, printing, cover version, ISBN, or publisher version should contact LIBRAZE KE before completing their purchase.

4.11 Availability and Substitutions

LIBRAZE KE reserves the right to update product information and availability without prior notice. Where inventory changes occur, we may cancel an order, offer an alternative edition, offer a replacement version of the same title, or provide a refund where appropriate. No substitution will be made where it would materially alter the identity of the purchased title.

4.12 Limitation of Liability

To the fullest extent permitted by law, LIBRAZE KE shall not be liable for claims arising solely from cover design variations, publisher branding changes, manufacturing differences, print location differences, non-material edition updates, or packaging variations — provided that the product delivered substantially corresponds to the title ordered by the customer.

4.13 Contact Us

LIBRAZE KE Website: https://libraze.co.ke Email: support@libraze.co.ke / librazekenya@gmail.com Phone: +254 708 564 730 Business Hours: 9 am – 6:30 pm

By placing an order with LIBRAZE KE, customers acknowledge that they have read, understood, and accepted this Product Authenticity, Format & Edition Disclosure and understand that reasonable publishing and manufacturing variations may occur.